Rather than diminishing hospitality traditions, on-demand mobile services can bring unprecedented convenience, customisation, and comfort to guests while increasing efficiency, feedback, and morale for staff—all of which translate to higher revenue.
10 email sins we all commit
Consciously or not, we all commit business email mistakes, so it pays to remind ourselves of the common blunders to avoid.
How your hotel website can compete with OTA’s
By Nigel J. Rodgers: Your website is the digital front door to your hotel. If you can’t wow a guest online then they will assume that your hotel has nothing exciting to offer. (And yes, to encourage direct bookings, your front desk phone number or a reservation widget should be visible on every page!)
Why you should ‘Brooklynize’ your hotel
Performing a Brooklynizing audit on your hotel will reveal aspects both large and small where you can transform the ordinary or cookie-cutter into something chic and with a little edge.
All-inclusive resorts: time for a rethink?
Today’s rising popularity of all-inclusive resorts is directly correlated to the value proposition for the guest. The resorts that offer customized products and services with personalized experiences are beneficial to both the owner and the customer.
How vanity websites can benefit hotels without SEO punishment
By Marco Braggio: Use your vanity website to create and share engaging content and you won’t be penalized by Google’s latest update.
Is your hotel garage as safe and welcoming as your lobby?
It is often your guest’s first impression of your property, so investing in your hotel garage security standards is worth the money.
15 ways to be family-friendly
Family-friendly doesn’t have to mean water slides and pirate or princess-themed rooms, but it does mean offering an experience that will firmly place you as a “family-friendly” contender. Here are some ideas to get you going.
So you’ve hired an intern, now what?
Here are seven questions to aid in the treatment of your interns so that they will both help your hotel and be guided on a path of meaningful labor.
Promote your hotel like a Hollywood movie trailer
As a hotelier, you can actually replicate a whole range of elements from the movie trailer format to attract new customers – here are six essential tactics.
