To tap into the engagement and commercial opportunities of a smartphone app, consider these features that will have guests not only downloading, but actually using your hotel’s app.
Business communication bloopers to avoid
Putting time into writing coherent, cogent, consciously thought out business correspondence should be a priority for all of us and a good place to start is by avoiding these common mistakes.
Tips for making effective safety & security awareness videos
While it’s certainly OK to have fun, safety videos must not cross the line in duty of care and respect genuine security risks.
The training manuals of the 21st century – mobile phones
Mobile learning is perfectly suited to the hospitality industry – it’s effective, flexible, scalable and less expensive than traditional, classroom-based training methods.
When your property is in sad shape, what should you do?
Part of running a flagged property is being true to that flag and so you must meet all of the defined standards outlined by the corporate website.
What hospitality executives want in Executive Development
Results are in from the first eHotelier Executive Development survey – hospitality executives from around the globe voiced clear messages on what they want from Executive Development programmes to advance their careers.
Core values startups have in common with hospitality
While the startup environment is fundamentally very different than working in hospitality, what it takes to succeed in these industries is curiously similar.
Manage the service experience to achieve customer satisfaction
Attending to guests in a timely and professional manor is integral to deliver good customer service, however, the reality may not be so simple. Here are the areas to manage to avoid service failure.
Why mobile apps have the advantage in hotel guest engagement
One of the most compelling reasons to develop an app is that it can take advantage of features on the phone that mobile websites cannot.
Using data mining and analytics to your hotel’s advantage
Without data mining, valuable insights about customers’ characteristics and purchase patterns may remain largely untapped. Success or failure often depends not only on how well you are able to collect data but also on how well you are able to convert it into knowledge that will help you better manage your business.
