Insights

The OTA duopoly: Priceline vs Expedia

The OTA duopoly means that hotels must realign their online strategies and tactics to make sure they make the most of their owned media before relying too much on external sources.

OTAs
Insights

I draw the line on live food

I object to live food on several fronts – respect, morality, animal cruelty, health and safety – need there be more reasons?

Photo credit: Kayoubidesu/Instagram
Insights

A New Year means a new third space

Thinking of renovations next year? The essence of the ‘third space’ can be distilled into three salient factors for which the upgrade costs are not blatantly prohibitive.

Insights

The power of ‘I don’t know’

Whereas an ‘I don’t know’ opens the doors to a constructive, back-and-forth conversation, an ‘I have all the answers’ approach prevents an even better resolution from surfacing.

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