No matter how amazing your hotel may be, it will not be immune to receiving backlash online at some point. Here are some steps to follow when you receive a negative comment on social media.
6 ways hotels can use social media to attract more guests
To capture the holiday seekers’ imagination early, you need to keep the engagement fire blazing on daily basis because a ton of potential guests are snooping around your social media accounts every day.
Hospitality doesn’t necessarily need big data
Molding big data down to smaller, digestible insights is the key to taking action on consumer analytics. Here are three simple ways to build out access to sources of rich decision-making data.
Greek tourism on a knife-edge
The economy in Greece and declining tourist numbers means many hotels in Greece have been forced to close and at least five per cent of Greek hotels are now on the market.
Industry Icons: Paul Bocuse
“I am as old,” he likes to say, “as Mickey Mouse.” And, we are to understand, just as famous.
Why it pays to belong – why there’s never been a better time to join an association
For most independent hoteliers, the decision to join an association such as Leading, Preferred, Small Luxury or Relais & Chateaux is a critical and complex decision.
How to control your food stocks – and the cost of not
Is enough attention paid to controlling the cost of providing this food? Peter Nannestad looks at two of the most effective cost reduction vehicles.
Understanding the Millennial approach to hotel selection
It is important to make sure we’re prepared for when the bulk of millennials reach the age where they are traveling regularly for business and leisure.
Successful hotel CEOs: what it takes; what they face
The median shelf-life of a hotel CEO today is seven and a half years. Here is a closer look at the competancy profiles most of them share and the issues they are dealing with in 2016.
Industry Icons: John Issa
With a career that spans more than five decades, Mr. Issa is recognized as the “Father of the All-Inclusive Industry”.
