Bruce Musick, Group CEO of Vanguard Hotels, believes the stars are aligned behind economic boom times.
Falling worker productivity affecting hotel revenues
The U.S. economy is experiencing its longest run of falling worker productivity in nearly four decades, according to the latest Labor Department figures.
Indonesia is the hospitality industry’s next “China”
Insights from Maria Taylor, Regional Vice President of Southeast Asia at TravelClick.
In conversation with: Andreas Flaig, Executive VP Development Asia Pacific for Carlson Rezidor
We chatted with Flaig about the company’s plans and priorities, and how operating in the Asia Pacific differs from other parts of the world.
Industry Icons: Nakul Anand
This week we speak with Nakul Anand, Executive Director of ITC Ltd, who during his 30-plus year career, has been recognized time and again for his vision and commitment to sustainable excellence in the hotel and tourism industry.
The importance of brand standards
For a brand to have meaning in any useful sense there must be a collection of clear and concise standards which ensure that each user of the brand has the responsibility to deliver a consistent and uniform guest experience.
The rules of attraction: how to secure the best revenue management candidate during the talent drought
With high turn-over rateS and a market demand for increasing numbers of talented staff, it is critical that hoteliers focus not only on attracting, but also retaining experienced revenue managers through an appealing workplace with a positive culture.
How the hotel industry is cutting out the mid-tier
We are going to witness a depletion of hotels in mid-tiers with luxury properties thriving on emotional drivers and true branding while all others slowly shift towards a no-frills model.
Empathy is the secret to hospitality customer service – and sales
Staff empathy helps create an enjoyable guest experience and motivates them to write a positive review - both of which affect revenue.
The value of strategic partnerships in the hospitality business
Consider your assets and think beyond the threshold of your own hotel. By supporting the local community, empowering others, and reaching beyond your borders, you too can bring in additional business and even impact your own economy.
