Here are ten ways Honolulu’s Halekulani Hotel endears itself to guest and drives loyalty without the need for a loyalty program. Many of these touches can be replicated to a degree in your hotel without the need for significant CAPEX or staff additions.
Top three reasons a successful front office upgrade program falls apart
Even the most successful front office Upgrade Programs can suffer setbacks. Here’s what you can do to get them back on track.
Training benefits the bottom line as well as staff skills set
Hospitality businesses across the world must recognise the need to train their staff to enable them to offer a superior service to their customers and, fundamentally, increase sales and profit for the business.
The road to the top: Gomi Suppiah, Hilton Regional Director of Brand Performance Support
Career growth happens in multiple directions, so you are constantly stretched – both as a learner and a mentor to others.
Time for hotels to get innovative if they want guests to “stop clicking around”
As Online Travel Agencies expand their reach and increase commissions, hotel companies are devising new strategies in order to regain control of their own inventory.
Booking.com’s eight major travel predictions for 2017
Inspired by a wealth of data, traveller endorsements, reviews, preferences and insights, Booking.com sheds light on what holiday makers and business travellers expect to experience in the year ahead.
Take back control of your inventory
Never offer more than half of your inventory to resellers during a strong event and never offer more than 25% to a single reseller.
Automating for success: Next-generation hotel property management systems
The scope of the platform capabilities has expanded beyond core functions like guest registration, room inventory maintenance, financial accounting and housekeeping assignment to encompassing virtually all aspects of hotel operations.
The road to the top: Dr. Jennifer Cronin President, Niccolo Hotels & Marco Polo Hotels
Dr. Cronin has an extensive career and track record in hotels and hospitality throughout Asia and Australia, holding various senior marketing and operational managerial positions in leading international hotel groups including Hyatt International, Ritz-Carlton and Dusit International.
Five basic steps to stay ahead of the competition in 2017
Here are five ways to guarantee to keep your brand alive and kicking, your think tank busy, your creative teams satiated, your employee base motivated and above all, your guests happy.
