There is so much of a race towards automation and robotics that in a couple of decades from now, hotels are expected to re-introduce human concierges and attendants.
Seven behavioural techniques to help you avoid negative TripAdvisor reviews
Love it, loathe it or simply live with it; you know as well as I do that TripAdvisor is here to stay. What you really want to know though, is how to avoid those damning and damaging reviews which inflict such heartache, anxiety and even anger.
The relevance of remaining relevant for every hospitality professional
How do you learn to recognize the winds of change so that you can pivot and redirect your career in the hospitality industry?
Pricing does not equal revenue management for hotels
To articulate the limitations of Òpricing onlyÓ approaches, letÕs start with the simplest possible example: you have one room left to sell on Thursday, and a customer comes in and offers you your highest possible rate for that day Ð should you take it?
Why has Dubai hosted the Arabian Travel Market for the last 25 years?
Arabian Travel Market is the leading global event for the Middle East travel and hotel industry. But why was Dubai chosen to host this event at all?
Why doesn’t my director of finance step up?
Your DOF is a great accountant. They do a solid job running the accounting department and they are very efficient. WhatÕs the problem then?
What do Swiss hospitality and private banking have in common?
Have you ever imagined what a private bank could do if it had a concierge willing to provide a unique service experience to a wealthy customer?
13 tips to delivering a successful hotel project
The trilogy of time, cost and quality are vitally important in a hotel project and none of the three should ever be compromised.
Finding the right balance between OTAs vs Direct Bookings
It is a popular debate among hoteliers, OTA’s vs direct bookings, but finding the right balance with these strategies might just be the answer your business has been looking for
How tranformational leaders can become emotionally intelligent, driving organizations to growth and success
Leaders need a high emotional intelligence quotient (EQ) to be successful, and the good news is that EI can be developed with training. Is it possible to increase EQ?
