Based on the above statement, LEGO® Serious Play® (LSP) is a facilitated thinking, communication, and problem-solving technique that uses LEGO bricks
Why technology has the hotel business bootstrapped
Bootstrapping is a statistical metric that uses random sample replacements. That’s not for me, so bootstrapping also has a broader slang meaning
5 Guest Service Habits for Hospitality Leaders
As a hotel manager with years of experience on the floor, I’ve learned that the most memorable guest experiences don’t…
Mastering Guest Feedback: How Royal St Andrews blends AI with exceptional service
Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start.
What Google’s new AI tools mean for Hotel Marketing
Google has long made it clear that it doesn’t want to just help users search – it wants to help them find answers. Its latest round of updates in Search and Maps
Glow up your spa’s marketing strategy
Establishing a strong online presence is crucial for the success of any spa. Stephanie Smith, CEO of Cogwheel Marketing & Analytics, during the 2025 iSPA Conference
The future of hotel operations isn’t coming – it’s already here!
Walk into the back-of-house of almost any hotel today, and you’ll see a story that hasn’t changed in decades: a maze of manual processes, fragmented communication
From paper to profit: business planning is an underrated asset
As hotel owners and commercial leaders, we can no longer afford to treat business planning as a compliance exercise, or a dusty document filed away after budget season. A strategic business plan is your profit blueprint—and when done right, it becomes your most valuable commercial asset.
Unlocking the Potential of POS Integrations in Hotels
In our onboarding calls with hotel clients, one typical question always arises: “How does the integration with our POS really work?” Many assume
Run Lean, Earn More: Expert tips to optimize your hospitality business this quarter
Let’s be honest, manual processes and outdated systems won’t cut it in 2025. Hospitality is evolving fast, and the venues that are staying ahead are the ones
