The race to bring guests into loyalty programs and win greater influence over how and where they shop for travel, possibly for the rest of their lives, is becoming much more intense. Personalization and ownership of the guest profile are top of the agenda for the OTA and hotel operators alike.
Prime time for service robots
Service robots could solve many of the safety concerns felt to this day, but how are they perceived by customers?
Five tactics for better guest communication
Providing quick answers and motivating engagement is key to improve your communication with guests, enhancing guest experience and build guest loyalty.
True leadership transcends organizational charts
In the pursuit of leadership, the fulfillment derived from empowering others surpasses personal achievements. It becomes a journey of shared victories, collective growth, and the satisfaction of knowing that you played a role in someone else’s success.
The Mille Club: urban versus rural experiences
Guests with the monetary flexibility to pay lofty prices think less in terms of total cost and more in terms of total experience. It’s all about exclusivity, privacy and self-actualization. What can your hotel offer that is irreplicable anywhere else in the world? The more you differentiate, the more you can ultimately charge.
Top 10 online booking channels for 2023 revealed
Explore the insights and strategies that can supercharge your online presence and drive more bookings to your property.
Profitable approaches to early check-ins and late check outs
Hotels recognize revenue management drives profits, but only some hotels recognize revenue management is like a stream running through the hotel.
Navigating market shifts: Keeping your hotel competitive in the age of new entrants
How can you capture demand when your hotel is no longer the hot new thing on the market? How can you compete with newer properties and their aggressive sales and marketing tactics?
What really matters to travel industry insiders when making 2024 travel plans?
Spending more, booking earlier, lost luggage fears and delayed revenge travel are some of the insights provided by Sabre’s global workforce in a recent survey about 2024 travel planning.
Beyond apologies: 7 keys to service recovery after a mistake
Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here’s how you can transform challenging moments into opportunities to strengthen your customer relationships.
