Hospitality workers are particularly vulnerable to harassment as their place of work and the environment can be a catalyst for some unacceptable actions and behaviour. What can be done?
Chinese tourist market to grow even bigger
This year, the worldÕs largest tourist market will get even larger – but they are also savvier and well-informed too. So, whatÕs the secret to reaping a slice of this enormous pie?
The benefits of creating a community within a travel brand
Being noticed is not enough anymore – hoteliers need to create additional value that will draw the attention of the guests, but also, above all, establish loyalty.
In search of the perfect roast potato
Cutting it to increases its surface area by 65 percent produces a roast potato that consumer tests show improves its taste, crunch and visual appeal.
Ten ways to revitalize a senior hotel job
Here are some ways to breathe new life into your current job so you can stay active and help inspire those around you.
Millennials: what do they expect from your hotel?
If you want to succeed with the increasingly important Millennials demographic, you’ll need to focus on these key expectations.
The power of empathy in business: Why should you care?
As hotels have franchised their brands, sadly so have experiences become scripted. Unfortunately, it is virtually impossible to follow a script and be truly empathetic to the customer.
What keeps hoteliers awake at night?
Staffing, recruitment, retention, skills, professionalism and experience are the most important key issues hotel general managers are wrestling with.
The hotel room of the future must go back-to-basics
The ideal hotel room of the future shall however have a perfect mix of technological advancements and strengthened basics.
The perseverance of independence Ð an interview with Tom Magnuson
Magnuson is nurturing independence in the face of what would seem to be insurmountable odds against the branded franchises. How does he stay in business?
