In this interview, General Manager Scott Horn sheds light on how he attracts and retains the high-caliber staff that helps his boutique apartment hotel stand out from the accommodation crowd.
Compliments are key to team productivity and talent retention
Studies have shown that well-deserved compliments that are sincerely delivered by the management rate higher than even salary and and other job perks.
How to grab a bigger share of the international food tourism pie
Hoteliers, hospitality and leisure establishments vying for the burgeoning appetites of the food tourists must first provide that vital linguistic connection Ð through reader-friendly website content in the preferred language of visitors.
Five ways to make onboarding stick
Here are steps that hotel leaders should take when they make a hiring decision to ensure onboarding goes smoothly, new hires are satisfied with their job early in the process, so there is no need to fill a position a second time.
How hotels can leverage AI to provide an awesome customer experience
The technology enables personalized concierge services and offers real-time recommendations and easy service requests management.
Tips for creating a high impact hotel entrance
Setting the scene with a high impact entrance will give customers an idea about what they can expect once they step across the threshold and introduce the personality of the establishment.
Sexual harassment and the hospitality industry
Hospitality workers are particularly vulnerable to harassment as their place of work and the environment can be a catalyst for some unacceptable actions and behaviour. What can be done?
Chinese tourist market to grow even bigger
This year, the worldÕs largest tourist market will get even larger – but they are also savvier and well-informed too. So, whatÕs the secret to reaping a slice of this enormous pie?
The benefits of creating a community within a travel brand
Being noticed is not enough anymore – hoteliers need to create additional value that will draw the attention of the guests, but also, above all, establish loyalty.
In search of the perfect roast potato
Cutting it to increases its surface area by 65 percent produces a roast potato that consumer tests show improves its taste, crunch and visual appeal.
