The materiality refers to the significance of the expense item in the context of the financial statements. Our industry is unique in many ways and so is the application of this contrast.
Proactively ensuring regulatory compliance for hotel managers
By prioritising compliance, we uphold guest safety, mitigate risks, protect our hotel’s reputation, and contribute to environmental sustainability. Compliance also ensures a fair and inclusive workplace, strengthens our legal and professional standing, and fosters a culture of excellence and trust within our organisation.
Sense of community as a growth strategy
When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.
Sustainable strategies to enhance staff retention in hospitality
Creating a culture and building a strong people foundation in an organization can assist in developing an industry reputation that drives applicants to want to work for the employer and, as significantly, to maintain an internal community within a company that incentivizes and persuades employees not to leave.
Cultural intelligence: Fostering excellence in human experiences
How can we develop our cultural intelligence to face the future, especially in an industry where positive human interaction lies at the heart of creating transformative experiences?
Enhancing hotel security and aesthetics: the role of entrances and parking areas
In the hotel industry, every detail matters. The entry points, including parking areas, play a crucial role in shaping their first impressions and overall satisfaction.
Tips for maintaining mental health and wellness in hospitality
Prioritise mental health in hospitality by recognising stress, practising self-care, and setting boundaries. Address toxic signs, consider change, and emphasise staff well-being. Achieve a healthy work culture with effective strategies.
Four ways to use ChatGPT4 in travel marketing
We are now beginning to understand how to integrate generative AI into our daily lives to be more productive. Let’s look at four ways to use ChatGPT4 in travel marketing.
Decoding consumer psychology: Secrets to customer delight
By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology. Understanding the triggers that evoke positive emotions allows you to craft memorable experiences, strengthening the bond between customers and your brand. Here are a few expert tips to elevate your approach and create lasting impressions.
Checking the changes to Hawaiian luxury with the Halekulani
We talked to Hotel manager Davide Barnes to see how the property is fairing post an 18-month renovation at the outset of the pandemic in 2020 and what every hotelier can learn about managing the reopening process after a full-scale PIP.
