Attracting fresh ideas, solutions and expectations from current customers, crowd-sourcing can help hotels provide the innovation and interactive relationships that a growing number of guests now expect.
5 tips to becoming a better hotel manager
In many ways, hotel management is an art form. Balancing your own unique approach with industry trends andÊtechnologyÊis a delicate task, but here are 5 things you need to rely on to be successful.
Generation Z: Perceived barriers that deter them from joining the hotel industry
Dealing with people, workplace health and safety, and pressure to perform are key barriers that Generation Z worry about when deciding to work in the hospitality industry. Here’s how hotel recruiters can help overcome these preconceived issues.
GM Ulrich Krauer on leading Hawaii’s iconic hotel Halekulani
General Manager Ulrich Krauer talks with eHotelier on leading and inspiring his 823 staff, how to remain competitive in a saturated market, and comments on Hawaii’s tourism future. @HalekulaniHotel
How voice search will impact travel marketing
Voice search and virtual assistants are emerging as the next big digital trend travel marketers need to embrace. Here are some key implications.
How to create a hotel framework for everyday happy customer experiences
Hotels today need to start to focus on shifting their culture towards an engagement culture that includes everyone who will impact the customer experience.
Customer expectations for hospitality in 2018
The 21st-century customer has high expectations for not only the product or service they’re buying, but most importantly for the experience they have while purchasing it.
A lesson in lobby leadership
With an eye on the bottom line, General Managers too often deprioritize the human side of the hospitality business. Here’s why they should get out of the office – or better yet, move their office to the lobby.
Get more transient business by geo-targetting AdWords
When your potential near-by customers are looking for a place like yours, you need to make sure that you are there where they will see you.
Crossing the Pacific: an interview with Executive Chef Mervin McLeod, Sheraton Grand Hiroshima Hotel
While everyone knows that Japan’s culinary fare is quite different from that of other cultures, it’s even more interesting to hear from a chef with a North American background who has come to master the country’s food preparation style.
