GMs too often leave it up to the controller to try and sort out the wants and BS from department managers in the budgeting process, but this causes a lot of wasted time and effort.
How hotels can respond to the loyalty divide
When faced with a mounting loyalty challenge, hoteliers must now wield all the data at their disposal to craft highly personalized experiences in order to convert indirect to direct bookings and to derive advocacy from an increasingly fickle audience.
How hotels are using video to attract guests
More and more hoteliers are deploying video based unified communications systems to communicate and entertain guests in a personalised way to provide a home-away-from-home feeling.
5 steps to close the hotel customer service gap and elevate guest satisfaction
Closing the customer service gap by putting your customer service policy first takes dedication, insight, and the right tools.
4 reputation management challenges every hotel manager faces
Consumers pay growing attention to user-generated content and a hotelÕs position in comparison to competitors can have a significant impact on demand for bookings, so a strategic approach to reputation management is vital.
The three dimensions of delegation
Let’s take a closer look at how to use delegation to be more productive, to grow your own abilities and to develop others.
The real threat to hotels from Airbnb: research results
The impact of the sharing economy is not related so much to the volume of the offers on the platform but rather on the pricing and price-to-value proposition as perceived by guests
Recruitment is broken and only Marketing can fix it
Recruitment and Marketing are rarely discussed in the same breath, but with the workplace changing, now they really need to be.
5 miconceptions regarding hotels bidding systems
Hesitant about letting guests bid for the price of their room? We dispel some of the myths that hold hoteliers back from tapping into this potential revenue stream.
QT Sydney: a hotel that seeks to entertain and engage
This interview with Rhys Jones of QT Hotels & Resorts offers an important lesson on what it takes to make the global trend toward experiential design hit the mark the guests.
