Management tools help you do your work more efficiently so that you can focus on what matters the most – your guests.
The importance of hotel design in the era of disruption
Our interview with Canadian architect Alessandro Munge sheds light on what’s key now that design is such an important differentiator for all hotels in the face of near-infinite travel accommodation options.
Gamification starting to impact hotel design process
In 2018 and beyond, the convergence of 3D visualisation and data analytics could prove to be one of the biggest game-changers in the hotel property industry for many decades.
How to stay on top of your hotel’s monthly financial circle
A hotel’s financial window opens and closes each month giving you 12 opportunities each year to re-set and discover what worked and what did not work.
You lost me at hello Ð Are you falling at the first hurdle of the guest journey?
A truly hospitable greeting is one of the most under-utilised activities in hospitality, but it must become a keystone habit.
From digital disruption to human connection: five hospitality trends to watch in 2018
Benot-Etienne Domenget, CEO of Sommet Education, highlights five trends that will shape travel and tourism in 2018.
4 quick tips for better segmentation
Even the most basic segmentation strategies can help you refine your marketing, identify niche markets and better understand your guest behaviours and preferences to increase the relevancy of marketing – and boost your bottom line.
In leaders we trust?
It seems that those who have power to shape and influence our lives are those we trust least. So what makes a good hotel leader, and how do you develop those skills?
How to increase the visibility of your hotel online
It is crucial to understand the processes that rule the Internet as well as the methods and tools you can use to better the performance of your online content.
Boost your coffee service through regionality
A negative consequence of the spread of franchised coffeehouses is that weÕve homogenized our coffee selection, which means that relishing in the nuances of a specific culture will automatically differentiate you from the competition.
