Attracting skilled people to hospitality for non-service positions is not easy, so use the resources you have that are close to you and discover what hidden talents, experience, and education you might have right under your nose.
OTA cheat sheet
Here’s a look at what started the rapid growth of Online Travel Agencies, what issues hoteliers face with them today, and what the OTA future holds.
Hotels respond to water shortage crisis in Cape Town
With severe water restrictions in place, Cape Town hotels have had to step up their game. But sustainability in tourism is no option – itÕs a reality for all.
A hotel marketer’s guide to CRM
The marketing department plays the lead role in CRM, acting as the primary user and key operator of CRM software and managing guest communications and data, so here are 13 CRM top tips and best practices for Marketing Managers.
The secret of the Castle Approach in hotel security
The ever-present hotel security principle was actually developed by our ancestors.
What type of disruptive leaders will the hotel industry need?
TomorrowÕs leaders will be drivers of disruptiveness, with a humbler leadership style. They need to be confident enough to share their power with others. By Frank Gueuning & Annick Darioly Carroz
Big issues in hospitality: leadership, culture and recruitment
There is a genuine opportunity for change if hoteliers understand the need and to start to think differently about their customers and their teams.
Surging profits through demand pricing
A quarter million dollars in lost profits in a single year. That is how much a $2 reduction in the average daily rate for a 500-room hotel with a 75% occupancy rate would cost a hotel.
Is Airbnb’s Millennials’ strategy at a turning point?
According to a recent survey, Millennial travelers prefer upscale and luxury hotels/resorts, followed by camping and apartment and/or condo – in fact only 23% said a condo/apartment rental is their preferred type of accommodation.
5 revenue management questions independent hoteliers should ask
Machine-learning innovations paired with high mobility, prescriptive analytics and transparent business intelligence enable independent hoteliers to unlock new profits.
