Misgendering, derogatory comments, and retaliation not only violate the law but damage workplace culture.
Lotte New York Palace case study of how a robo-massage expands wellness revenues
In the wild world of welltech that we’re now entering, robo technologies are not here to supplant traditional spa teams or services, but to help hotels maximize the use of their spaces and find new customers.
Setting the tone: the impact of a strong hotel GM
When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science.
The art of storytelling through mobile ordering in hotel restaurants
By leveraging the storytelling potential of digital platforms, hotel restaurants can create immersive and memorable dining experiences that leave a lasting impression on their patrons, fostering loyalty and setting themselves apart in a competitive hospitality landscape.
Holiday travelers are going further than ever and willing to spend for great experiences
The travelers who are willing to spend want immersive adventures, and the brands that deliver personalized, magical experiences have the opportunity to win a high-value customer for life. On the other hand, more economical brands can capture business from local travelers who are doing shorter road trips or interested in a staycation.
Unlock your hotel’s potential: the top 3 business intelligence myths
Here’s a look at how integrating data across all your systems provides a holistic view of your business, how interactive analytics go beyond traditional reporting to offer actionable insights, and how affordable, scalable BI tools are more accessible than ever—even for independent hotels and small chains.
The Estate Hotels and Residences heralds a new era for longevity tourism
The megatrend of longevity tourism may only be accessible for ultraluxury at the moment, but like all adoption curves, it will inevitably slink its way down the star ratings, offering huge revenue opportunities for forward-thinking hotel brands.
How to execute an impactful holiday digital media strategy
Here’s what every hotelier needs to know about creating a stand-out digital marketing strategy to make the most of Black Friday and Cyber Monday bookings.
Seven expert tips to increase hotel bookings and create an irresistible stay
Transforming your property from a simple “sleepy stay” into a “super stay” means focusing on every step of the guest journey. From the first interaction at booking to the final checkout, these strategies can help your hotel stand out, attract new guests, and turn one-time visitors into loyal guests.
Event tourism: how music, sport, and film shape destinations
The allure of mega-events and on-screen destinations can generate substantial short-term economic boosts, yet they also bring challenges. We delve into the complex and multi-dimensional impacts of event tourism and pop culture tourism.
