Stronger guest experiences through smarter operations
In hospitality, every detail matters. Guests rarely see the behind-the-scenes effort that goes into creating a seamless experience—but they feel…
Loyalty isn’t earned when things go right – It’s earned when they go wrong
Travel is one of the most meaningful investments a person can make. Whether it’s a quick weekend getaway, honeymoon, business trip, or once-in-a-lifetime journey
The Soul of Amalfi with Borgo Santandrea and the Lucid Madness Needed to Build Here
After speaking with Borgo Santandrea co-owner and General Manager Maurizio Orlacchio, we recalled an important quote from none other than Aristotle
How AI Operators Keep Hotels Running Around the Clock
How AI Operators Keep Hotels Running Around the Clock It’s 3:17 AM at a bustling downtown hotel. A guest calls…
Clean Spaces, Happy Guests: Elevating Hotel Standards
In hospitality, cleanliness isn’t just a standard—it’s a promise. It’s the first thing guests notice and the last thing they remember. A spotless lobby, a…
Why destinations must act now on climate change
The EarthCheck Research Institute’s latest paper, Tourism and the Road to Net Zero: Why Destinations Must Act Now, authored by Professor Susanne Becken
Hotel Crisis Management: From real cases to interview realities
In the world of hotel operations, no two crises are ever alike. Drawing from over a decade of experience in managing high-pressure environments
2-Minute Survey: How hospitality teams are (Re)building marketing around data
We’re seeing a shift in hospitality marketing. Guest expectations are rising fast, and hotel teams are under pressure to deliver more personalised, data-driven experiences
Forget the Hype: How hotels can actually win with AI
The team at Cogwheel (Stephanie Smith, Mike Wylie and Mohammed Razib) attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.
Clean, Crisp, and On Time: Elevating Hotel Laundry Service
In hospitality, every detail matters. From the scent of the lobby to the crispness of a pillowcase, guests notice everything.…
