In the world of hotel operations, no two crises are ever alike. Drawing from over a decade of experience in managing high-pressure environments
2-Minute Survey: How hospitality teams are (Re)building marketing around data
We’re seeing a shift in hospitality marketing. Guest expectations are rising fast, and hotel teams are under pressure to deliver more personalised, data-driven experiences
Forget the Hype: How hotels can actually win with AI
The team at Cogwheel (Stephanie Smith, Mike Wylie and Mohammed Razib) attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.
Clean, Crisp, and On Time: Elevating Hotel Laundry Service
In hospitality, every detail matters. From the scent of the lobby to the crispness of a pillowcase, guests notice everything.…
All-in-One PMS: The gift that keeps on giving
As we move toward 2026, the conversation around property-management systems (PMS) has evolved from functionality to philosophy. No longer
Faster, Safer, Smarter: Why hoteliers choose GuestRevu AI over ChatGPT
Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty
Certify your hotel operations expertise with Baseline
In today’s competitive hospitality landscape, operational excellence isn’t a luxury—it’s a necessity. Whether you’re an individual professional looking to validate…
4 tactics to make your guests come back for a second visit
Getting guests through the door once is good… but knowing how to make hotel guests return is where the real value lies.
Lost and Found: Elevating Guest Trust Through Smart Systems
In hospitality, trust is currency. Guests entrust us not only with their comfort but also with their belongings. And when…
Agentic Search and AI: The future of hotel marketing
The hospitality search experience has undergone a quiet revolution. Where travelers once Googled their way to vacation options, many now turn to AI
