More and more hoteliers are deploying video based unified communications systems to communicate and entertain guests in a personalised way to provide a home-away-from-home feeling.
5 steps to close the hotel customer service gap and elevate guest satisfaction
Closing the customer service gap by putting your customer service policy first takes dedication, insight, and the right tools.
4 reputation management challenges every hotel manager faces
Consumers pay growing attention to user-generated content and a hotelÕs position in comparison to competitors can have a significant impact on demand for bookings, so a strategic approach to reputation management is vital.
The three dimensions of delegation
Let’s take a closer look at how to use delegation to be more productive, to grow your own abilities and to develop others.
The real threat to hotels from Airbnb: research results
The impact of the sharing economy is not related so much to the volume of the offers on the platform but rather on the pricing and price-to-value proposition as perceived by guests
Recruitment is broken and only Marketing can fix it
Recruitment and Marketing are rarely discussed in the same breath, but with the workplace changing, now they really need to be.
5 miconceptions regarding hotels bidding systems
Hesitant about letting guests bid for the price of their room? We dispel some of the myths that hold hoteliers back from tapping into this potential revenue stream.
QT Sydney: a hotel that seeks to entertain and engage
This interview with Rhys Jones of QT Hotels & Resorts offers an important lesson on what it takes to make the global trend toward experiential design hit the mark the guests.
Hotel technology moving from silos to clouds
Hoteliers are acutely aware of the need for technology connectivity, integration and openness, even if they havenÕt yet made the transition to a next-generation platform built natively for the cloud.
The four pillars of Crime Prevention through Environmental Design (CPTED)
Applying CPTED strategies to hotels can significantly contribute to a safer environment by influencing the behaviour of employees, guests and visitors.
