Remember, occupancy isnÕt what keeps the lights on and bank accounts full; ADR and RevPAR do.
Hospitality’s mental health struggle
The hospitality industry tends to attract deeply creative types. The work is arduous and does not always allow for a healthy balance in life.Ê Along with musicians, artists and writers, chefs appear to be a particularly vulnerable group.
How to streamline operations in your hotel laundry
The hotel laundry room is a great asset for servicing a large number of guestrooms in short time, indispensable for controlling your inventory of linens and terry. Here is how to streamline its operations.
What makes a hospitality professional?
In the hospitality industry we have a tendency to recognise professionalism by the behaviour they show in dealing with their colleagues, in dealing with their customers and guests, and their general behaviour and presence, not by looking for membership or qualifications or a plaque on the wall.
Annual budget: The General Manager’s yardstick
GMs too often leave it up to the controller to try and sort out the wants and BS from department managers in the budgeting process, but this causes a lot of wasted time and effort.
How hotels can respond to the loyalty divide
When faced with a mounting loyalty challenge, hoteliers must now wield all the data at their disposal to craft highly personalized experiences in order to convert indirect to direct bookings and to derive advocacy from an increasingly fickle audience.
How hotels are using video to attract guests
More and more hoteliers are deploying video based unified communications systems to communicate and entertain guests in a personalised way to provide a home-away-from-home feeling.
5 steps to close the hotel customer service gap and elevate guest satisfaction
Closing the customer service gap by putting your customer service policy first takes dedication, insight, and the right tools.
4 reputation management challenges every hotel manager faces
Consumers pay growing attention to user-generated content and a hotelÕs position in comparison to competitors can have a significant impact on demand for bookings, so a strategic approach to reputation management is vital.
The three dimensions of delegation
Let’s take a closer look at how to use delegation to be more productive, to grow your own abilities and to develop others.
