Responding to a customer’s “Thank you” with a casual, downplayed “No problem” or “Not a problem” misses the opportunity to acknowledge your skillfulness and selfless generosity–as part of a job well done–and to dignify the exchange with an elegant “You’re so welcome”.
Five strategies to improve your hotel marketing plan
Here is a list of five essential strategies to lay the foundations of a strong hotel marketing plan.
6 trends that could revolutionalise the hospitality industry
Hotels need to stay open to change and adopt new technologies that could fire their business path to profits. Here are some of the trends you might want to think about.
Peer-to-peer travel marketplaces – how hotels can take advantage
Hotels can greatly improve both customer satisfaction and their bottom line by helping cancelling guests resell their reservations.
Cashless travel is the future
As we move forward with technologies such as touch payments and payments via apps on our phones, let’s explore what this means for hoteliers and what we all need to do to make sure we can accommodate the future of travel.
7 important truths about guest messaging in hospitality
In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps like WhatsApp, Messenger and WeChat will soon be adopted at scale.
New ways to improve business travelers’ guest experience
The hospitality industry is constantly exposed to new demands from business travelers, particularly as tech-savvy Millennials have grown up into that customer segment. Here are some of the most relevant needs and ways to satisfy them.
Value luxury as the core guest demand
In this interview Andrew Carey, CEO of Newport Hospitality Group, highlights the necessity of service, and in particular the concept of value luxury, denoting how all guests are discerning, no matter the price.
Rise of pop-up hotels: Should you introduce alternative room options?
Pop-up hotels take glamping to a new level and are starting to appear even in urban areas. Could this be a business opportunity for hotel brands?
Understanding RevPAR and RevPAR Index: are you getting your share of the revenue pie?
RevPAR and RevPAR index are different. Let’s clarify both of them.
