It’s all about the experience, so ask what measures can be taken to create elements of your service delivery with a unique thumbprint and design new micro-experiences to make your hotel stand out.
The 5 hidden costs of being branded
For years chains have publicized the advantages of working with them: advanced loyalty programs that promise to bring consistent customers, low fees, tough negotiations with OTAs, and preferred financing options – but are these claims true?
From A to Z: Trends and choices in hotel brands
Gone is standardisation and in has come flexibility and choice. The emphasis is on varied, curated experiences targeted at different audiences.
Top 5 books every hotel worker should read
The tips and ideas presented in these books will help run your hospitality business and overcome some of the most common challenges in the industry.
What teenage years and revenue management have in common
Just like teenagers require role models, Revenue Managers also require a mentor/coach.
Staff are key stakeholders in your hotel business
The industry is not going to solve its staffing problems overnight, but it should now look much more radically at ways of fostering greater employee engagement.
Overbooking strategies: basic, better, best
Any hotel that doesn’t have established overbooking strategies in place is leaving money on the table due to missed occupancy at the property’s highest price point where profits can be maximised.
How to get the most out of the new Google Hotel Search interface
Google’s new hotel search grid, Google Maps listings, and its hotel display cards are crucial to help drive positive brand recognition and drive conversions.
Combat hotel turnover with employee engagement
As hoteliers look for innovative ways to keep their existing hospitality staff and be competitive in recruiting new employees, they should begin with taking the pulse of their frontline teams to assess, and improve, their internal communication strategy.
How to inspire your employees
While there is no magic formula to inspire your workers to perform better and be happier at work, there are some way ways you can test and adjust according to your employees’ personal and professional aspirations.
