It’s that time of year – what predictions did we get right for 2018, and what are the next ‘big things’ heading our way this year?
The top 5 hotel guest complaints and how staff can respond
While you can’t prepare for every possible complaint, it is possible for a prepared hotelier to train their staff on how to respond to the most common complaints.
The top 10 interview questions for a GM about the hotel’s finances and the best answers
A GM’s job interview is a challenge for the incumbent because they need to be ready for just about anything.
Prepare to be hacked
If you haven’t gone through a data breach, you will – and that means you need to prepare yourself, your team, your executive leadership and your board.
Solving staffing issues through ongoing training
In its more laissez-faire and incremental approach, the enhanced accessibility of microlearning environments allows hotels to stay more agile by shortening the development cycle of new training programs or updates while also keeping costs at a minimum.
Why personalisation can deliver 6% more revenue for your hotel
Booking personalisation is the key to a guest’s heart and also to your hotel’s revenue. If you are able to deliver a personalised guest experience and get that guest to book directly with you again and again, you’ve increased the lifetime value of that guest.
The future wireless world of the hospitality industry
Long-range wireless power will become the next sought-after technology for hoteliers as it enables mobile phone charging without cables or Qi charging pads in a way that is completely wire-free.
Six steps in cracking the Chinese tourists market
20 per cent of global tourists are from China – are you engaging the Chinese market effectively? @ippworld_sgp
What you need to know about new changes on TripAdvisor
The addition of a travel feed on TripAdvisor is a feature that should improve listings and empower businesses who are being reviewed on a regular basis.
Fresh ways to increase your revenue over the Christmas period
Here are some alternative ideas to promote business over the holiday season and to make Christmas a little more special for those who book a stay with you.
