Michael Bennett, Senior Vice President, Global Marketing of Cendyn discusses ways AI is improving guest data so that operations staff can better interact with guests and improve personalisation, loyalty and ancillary upsell.
KPIs every hotel executive should track daily
Tracking key performance indicators is the secret to success in the hotel industry, yet many hotel managers who think they have KPIs really don’t, because they aren’t using them effectively. Here are the KPIs you need on a daily basis and why you need them to have an accurate pulse on your business.
How to use chatbots to improve the customer journey in the hotel business
It may seem counter-intuitive, but effective chatbot implementation within hotels can create a more personal and seamless experience for each visitor, without stealing precious time from your employees. This small perk can help staff improve customer experience in other areas where bots can’t be used.
10 tips for successful hotel revenue management
Understanding revenue management is key to making or breaking a hotel’s bottom line. Here’s what all GMs need to understand about it.
5 trends reshaping the way luxury travelers book accommodations
These five technologies will streamline the booking process so clients and hotels can be served at the same time.
How to leverage big data to boost employee engagement and reduce turnover in your hotel
The hospitality industry has been struggling with a talent shortage for years. A 50 cent raise, a better lunch break, or a more consistent work schedule can be all that it takes for another hotel to come along and poach your best team members.
Hospitality Financial Leadership – Engage their hearts and minds first
Getting your hotel leadership team excited about accounting is like someone thinking it’s fun to go to the dentist. Your average person wants nothing to do with it because they have a predisposed notion that it’s yucky, boring and better left for someone who has a hard time walking and talking at the same time.
Hotel Pricing Strategy: Open Your Mind Beyond the 4’s and 9’s
For the love of incremental revenue, please say goodbye to the 4’s and 9’s with your hotel pricing strategy.
How you can drive higher rates for the same room
For hoteliers, it is often a weigh up between being able to charge more for suites, or having more standard rooms that are easier to sell. But what if you could have the best of both worlds?
The future of in-room entertainment with Adam Gillespie @ BroadView IP
Matthew Stephens talks to Adam Gillespie, Founder of BroadView IP about the future of in-room entertainment in the streaming services era.
