Analytics can drive a hotel’s revenue performance, but too often important information can be lost as a result of the grouping process used by many RMs.
How your phone system can pick up where OTAs are falling off
Customers are moving away from OTAs and toward handling things themselves again. When customers call your hotel to book rooms without the help of a travel agent or OTA, your phone system can make sure they have the most convenient possible experience.
4 things Millennials can bring to your hospitality business
Millennials can bring so much to the hospitality business. They have excellent education, a knack for content producing and natural fluency with technologies. They are also exceptionally career-oriented and ready to work hard to achieve their goals.
Is there a solution to overtourism? Lessons from Boracay Island, The Philippines
In April 2018, Philippines’ President Dutarte decided to close Boracay’s Island for six months for rehabilitation. What lessons can be learned from this recent overtourism example?
Using bathroom amenities to differentiate your property
Providing exceptional amenities is an important opportunity a property has to bond with the guest and to let them know that the hotel cares about every part of their experience.
Top 10 hotel budget review tips
When you are reviewing a hotel budget you want to ask the right questions—the ones that will yield the biggest treasure.
Three reasons why training in hospitality matters
How two consecutive audits as “mystery shopper” for a hotel company unveiled striking differences in staff performance… and the need to focus on training.
How to engage both high and low value hotel reward program members
Here are some powerful strategies using a mix of different rewards to engage different customer segments and build lasting loyalty.
Beauty signifies quality: why your hotel’s website must be attractive
A study by the School of Hotel and Tourism Management at The Hong Kong Polytechnic University reveals important insights into how hotel managers can use visually attractive images to stimulate positive perceptions of quality and thus increase bookings.
What Millennials look for in their first hospitality job
What should millennials’ ideal employer offer to attract them: more money, great reputation or a good working environment? A survey of graduating students from four Swiss hotel schools provides valuable insights.
