Budgets, Forecasts, Schedules and Variance Analysis all need to be geared to the same measure. It all boils down to the volume of business and the hours worked and how can we get just a little better tomorrow.
How to flex and flow your P&L
The whole idea behind calculating and monitoring flex and flow is to determine how good of a job the hotel is doing at driving additional profits or savings to ownership.
How to be two steps ahead in anticipating your hotel guests’ needs
So how can you anticipate the needs of your guests in terms of room design and the work of the hotel’s staff? Let’s take a look at some tips.
Hotels can’t afford counterfeit goods
Hoteliers have an obligation to uphold the law and that includes protecting the copyrights of materials that we utilize in every aspect of our operation from the photography on our website to the oil we use in our kitchen fryer.
Solving housekeeper staffing issues through retraining
Deploying some form of CPD at your property can work to change the perception of housekeeping so that it is no longer a line of work that only draws in candidates who desperately need employment. It should be one where people ‘want’ to commit long-term and ongoing training is a great first step towards this goal.
How to respond to a negative hotel review
Sooner or later you’ll encounter a negative review that isn’t a spammer or false claim. What do you do? In most cases, you should respond and follow these simple steps in crafting your response.
Becoming a ‘Good One’ hotelier
Here are tips to ensure that you are delegating, managing your time more efficiently and interacting with others in a healthy manner so that you will soon be known as a Good One amongst leadership circles.
What social media updates should your hotel post?
Regular social media posts should bring you closer to your customers. Think of what you can tell them about you that they’d want to know, and then tell them.
3 gardening tricks to grow a collaborative hotel
Hotels need to evolve towards the collaborativeness that tech companies were born with and hotels now need to compete. Here are ways major organizational change can be achieved at barely zero cost.
7 hotel website designs trends
Your hotel’s website must be a fine balance of splendid visuals, razor-sharp e-commerce and the latest technology. It needs to act as an effective booking tool, while bringing your brand to life.
