Here are some broad thoughts to mull over in order to help you prepare for the forecasted glut of reservations during our current downtime so that once autumn hits you can still deliver exceptional guest service.
Why investing in your hotel’s online reputation matters now more than ever
What is being said about a hotel on social media and a property’s peer-review score has never been more influential. These channels are where the reputation of a property can either be enhanced or damaged, and given that online website traffic and social media usage has reached record-high levels as a result of COVID-19 stay-at-home directives, all hoteliers need to be listening and taking action.
How to reassure your guests that they are safe
Safety has always been paramount in hospitality, but with the onslaught of the Coronavirus pandemic, it will be a core tenant of the hotel business if you want to attract guests back to your hotel.
Thermal imaging and its potential effect on the travel and hospitality sector
Whether it’s a medical organization, event, business, airport or hotel that wants to implement this screening before you enter, the demand for this tech is going to be greater than ever before. Though it can be perceived as invasive, it could prove invaluable in helping us manage places where large numbers of people gather.
Tourism satisfaction: importance, measurability and impacts
Nobody is really measuring tourist happiness and the impact of tourism on well-being, yet these are the insights that would help hospitality businesses and destinations to perform better in the future.
How to be smart with your time when revenue is down
Now is the time for planning, not panicking.
Local leisure is the first stage of coronavirus recovery
Staycations will remain in vogue until the coronavirus is fully out of our collective memories which may not be until far into 2021 or beyond, so best to keep a local promotion playbook handy in case you need deploy it again in the near future.
How to increase repeat guests during a global crisis
Here are some key things to keep in mind while building guest loyalty and trying to attract more returning guests to your hotel.
Why I travel
What we experience through travel is not only essential for us to grow and evolve but it also lies at the very core of our being.
Planning for the future: hotel inventory management and distribution
Here are some activities to review how you classify your rooms and configure your product so when things stablise, you will be ready with an optimized inventory.
