Here’s an analysis of how the COVID-19 outbreak will reshape the way people perceive travel and what it means for the hospitality industry at large.
Housekeeping Department: COVID-19 crisis management framework
The plans you create and implement should make your housekeeping team more efficient when tackling additional hygiene measures that are necessary post-COVID-19.
Long-term consequences of extreme Covid measures at hotels
Long after the pandemic has run its course, however, many of these Covid-specific safety protocols may switch from having a positive emotional effect – that is, relief, peace of mind and trust in the hotel – to a more negative sense because such measures serve as a stark reminder of all the hardships people have endured during this crazy period.
Skyrocket your guest reception by implementing these 3 strategies
How does your average guest feel when he/she sees the reception desk for the first time? Are they thrilled or simply unimpressed? If you don’t know the answer to these questions, you better start thinking about improving your guest reception as soon as possible.
Ways to reinvent hotel design to prevent the spread of communicable diseases
Here are 11 considerations interior decorators, hotel developers, architects and hotel management can address to help control the spread of Coronavirus by introducing sophisticated interiors and reinventing hotels.
Netflix – what can hoteliers possibly learn from the megabrand’s success?
There are so many key drivers of Netflix’s success but for the purpose of this exercise, let’s focus on how Netflix approaches the online user experience and how hoteliers could apply this to their own hotel websites.
5 reasons why your hotel must have a Google My Business listing
Creating a Google My Business profile is your first step towards ranking higher in Google search. Your guests/potential guests can now be informed about your property.
Road to recovery through Revenue Management
Travel demand will continue to be low and extremely volatile for the coming months and booking patterns will be drastically different from pre-Covid-19 times. As such, hotels will be in the novel position of starting to build demand from scratch once they reopen.
Customer feedback is a gift your business can’t live without
Instead of emailed evaluation forms or comment cards, how do you get customer feedback that is timely and actionable? Simply ask them these eight questions to start to drill down on exactly what you need to continue doing or start changing.
Is your hotel maximising video content?
Video content is a great way for hotels to create brand interest, drive direct bookings and engage potential guests with captivating storytelling.
