Insights

Why I travel

What we experience through travel is not only essential for us to grow and evolve but it also lies at the very core of our being.

Insights

Rate parity or disparity?

With the rise of new-age channels, hotels are having problems maintaining a clean and clear vision over their pricing strategy.

Insights, Keynote

Hospitality in COVID-19: Who will thrive and survive?

How can your hospitality business survive the coronavirus? Which hospitality brands will thrive afterwards, and why? Learn how some of them are already stepping up and helping out by showing their altruistic side. How will you show yours? What can you do to help? You might be surprised: you don’t need a massive budget, and it can put you in the right position when things pick up.

Insights Podcast
Insights

Hotels can stay healthier with technology

Hotel technology such as mobile check-in, mobile key, mobile check-out and AI-driven guest request platforms help hotels improve guest service by empowering the guest to control more elements of their stay from the security of their own smartphone.

Insights

Crisis mitigation – gain control of your hotel back

COVID – 19 has attacked and crisis is looking through the door. How to stay afloat without tarnishing the brand you have built over the years? What are the smart ways to manage your hotel during this crisis? How did we recover when something similar hit the industry in the past? Here are some smart tips.

Insights

Is Coronavirus a boon for direct bookings?

Many travelers with standing reservations haved endured horrible customer experiences as they tried to cancel for a full refund or get some form of credit due to the Coronavirus pandemic. Those sentiments might outlast the virus itself and will influence which channels customers select once travel resumes in earnest.

Insights

Hotel marketing crisis management: successes, do’s and don’ts

In the short term and mid-term your goal is to maintain customer relations, generate incremental cash flow where possible, cover fixed costs and keep as many people employed as possible. In the long term your goal is to recover and scale back up faster than the competitive set.

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