The other side of this pandemic is going to see some profound changes in the traveling world and the hotel business. Here are seven predictions on what changes we’re most likely to see.
COVID-19 and the F&B industry: delivery services to the rescue
Beyond transitioning from dine-in to dine-out, in what seems to be a rather Darwinian “adapt or die” scenario, F&B outlets are being forced to rethink their approach. Here are some examples that demonstrate how the current public health crisis has triggering change and stimulated creativity among those involved in food delivery.
Autumn is the new summer for 2020
Here are some broad thoughts to mull over in order to help you prepare for the forecasted glut of reservations during our current downtime so that once autumn hits you can still deliver exceptional guest service.
Why investing in your hotel’s online reputation matters now more than ever
What is being said about a hotel on social media and a property’s peer-review score has never been more influential. These channels are where the reputation of a property can either be enhanced or damaged, and given that online website traffic and social media usage has reached record-high levels as a result of COVID-19 stay-at-home directives, all hoteliers need to be listening and taking action.
How to reassure your guests that they are safe
Safety has always been paramount in hospitality, but with the onslaught of the Coronavirus pandemic, it will be a core tenant of the hotel business if you want to attract guests back to your hotel.
Thermal imaging and its potential effect on the travel and hospitality sector
Whether it’s a medical organization, event, business, airport or hotel that wants to implement this screening before you enter, the demand for this tech is going to be greater than ever before. Though it can be perceived as invasive, it could prove invaluable in helping us manage places where large numbers of people gather.
Tourism satisfaction: importance, measurability and impacts
Nobody is really measuring tourist happiness and the impact of tourism on well-being, yet these are the insights that would help hospitality businesses and destinations to perform better in the future.
How to be smart with your time when revenue is down
Now is the time for planning, not panicking.
Local leisure is the first stage of coronavirus recovery
Staycations will remain in vogue until the coronavirus is fully out of our collective memories which may not be until far into 2021 or beyond, so best to keep a local promotion playbook handy in case you need deploy it again in the near future.
How to increase repeat guests during a global crisis
Here are some key things to keep in mind while building guest loyalty and trying to attract more returning guests to your hotel.
