Consumer expectations, as well as marketing strategies will change as a result of the pandemic, perhaps with a greater focus on domestic customers and a greater concern for the environment. And this new hotel industry will need talent to match the opportunities that will emerge.
The Latest Developments and Trends in Hospitality for 2020 & 2021
Whether we are talking about small or large investments, adjusting to trends remains evermore important in current times. Adapting does not necessarily translate into resource heavy, though.
10 tips on how hotels can tap into the fast growing digital nomads market
Coronavirus has accelerated the ability to ‘work from anywhere’. Here’s how to capitalise on the workers who aren’t chained to traditional offices.
Generational differences in hospitality: Mind the generation gap
Here’s a look at how to navigate the generational stereotype minefield that has some hospitality brands scratching their heads and why it is crucial for hoteliers not to tunnel in on the needs and wants of the predominant generation of the times.
Look Down Under to see what’s ahead
Many countries in APAC have handled the Coronavirus crisis commendably when compared to those nations in other parts of the world. And therein, hoteliers should look Down Under for guidance on what’s next for their properties – international visitor quarantining perhaps?
How to improve the communication systems between departments
Good, clear, and frequent communication across hotel departments boosts positive guest experiences and ensures smooth day-to-day operations. Here’s how to improve the information flow.
This obstacle to outsourcing your phones is not what you think
Guests don’t care where a reservationist is located so long as this agent is able to politely answer all their questions and finish the transaction in a timely manner. Your owners probably feel the same way, especially if there’s an apples-to-apples cost saving that arises from switching to a hotel call center.
The emotional labour of hospitality employees
While connecting emotionally with guest can be a point of genuine interest and reward for hospitality staff, it can also be a draining and challenging aspect of the work. The good news is that there are small, simple steps staff and organisations can take to manage emotional labour.
Can premium room types save the hotel industry?
Adding premium rooms to the property could very well shorten the path to profitability for hotels nationwide while offering guests a new incentive to stay.
Content marketing for hospitality businesses: How to succeed?
Hotels are not just places where people spend a few nights, they are also sources of information, and you can use it to your advantage.
