It is understandable that the reviews posted during the pandemic can be skewed, as all hotels are doing their best to cope with the times. Still, there are some measures you can take to minimize negative reviews, improve customer service, and handle negative reviews if they are inevitable.
Leverage technology to get rid of undesirable hotel guests
By increasingly utilizing ID and passport scanners, new technology-led safety and operational processes can allow for quick and touchless check-ins.
Step by step guide to collecting hotel guest email addresses
A strong email marketing strategy is critical for guest conversion, whether for first-time or repeat stays. It also creates the ideal platform for upselling and cross-selling opportunities, as well as the possibility for cross-over from business to leisure and vice-versa.
More Hotel Mogel: Essays in Hotel Marketing & Management
New book gives hoteliers the latest tools to prosper in this rapidly evolving period. While analyzing the current trends and looking at how the coronavirus has affected every operation, it also examines what underscores modern guest behavior and how best to appeal to customers so that you can maximize revenue at any property.
What hotel owners need to know about ROI projects
Here are the critical areas hotel owners need to know about ROI projects. After evaluating the various aspects of a potential investment, management can calculate the guaranteed return and move forward with the undertaking.
Rebuilding group guest booking confidence with cleaning tech
To verify that a space is clean and therefore safe, what groups need are technologies to audit, enforce and display compliance. This can only be solved through the deployment of new technologies that may include hardware and software to track a hotel team’s adherence to the required specifications of what areas were cleaned, for how long, with what equipment and how often.
Sustainability: more relevant to the future of tourism than ever?
The “new normal” cannot be implemented without sustainability as a core value that underpins the entire business structure. From interior design to food waste, it’s now time to reconcile long-term vision with momentary short-term gains for the sake of the bigger picture.
11 reasons why your hotel needs new hospitality IT solutions in the post-COVID 19 world
Governments, venture capitalists, academic institutions, incubators, startups, and SMEs around the globe are doing their part in creating groundbreaking technologies that can play a vital role in the fight against the COVID 19 pandemic. Here’s a look at areas where your hotel could benefit from emerging technology solutions.
Major chains and small hotels: business recovery case studies, scenarios, and strategies
The hotel industry is beginning to plot a path to recovery. Let’s learn from the hoteliers who have turned things around and managed to succeed, which will strengthen your business and help you to stay positive about the future.
New buffet concepts for a post-covid 19 world
If done correctly, creating a new buffet experience in today’s world may differentiate your restaurant, pay off in financial dividends, and offer guests the safety they seek over a la carte service interactions.
