Hotel owners in the Asia Pacific region are under growing pressure to deliver stronger financial results while managing increased operating costs and shifting demand patterns.
8 Holiday campaign ideas guests love: Email templates for your hotel
As we move into the second half of the year, now’s the time to plan your next hotel holiday marketing campaigns. Holidays are a great opportunity to
What a monastery taught me about hospitality
Somewhere along I-94, just less than two hours northwest of Minneapolis/St. Paul, amid Minnesota’s rolling farmlands, spread across twenty-six acres of land
Unlocking Success with Workplace Communication Protocols
As a hotel manager, I’ve learned that the difference between a good team and a great one often comes down…
Stop Revenue Leakage and Boost Profits with an AI-Powered Revenue Management System
Revenue leakage is a silent profit killer that many businesses overlook. Small pricing errors, missed invoices, contract non-compliance, and inefficient…
The Power of LEGO® Serious Play® in the Hospitality Industry: Unlocking creativity and collaboration
Based on the above statement, LEGO® Serious Play® (LSP) is a facilitated thinking, communication, and problem-solving technique that uses LEGO bricks
Why technology has the hotel business bootstrapped
Bootstrapping is a statistical metric that uses random sample replacements. That’s not for me, so bootstrapping also has a broader slang meaning
5 Guest Service Habits for Hospitality Leaders
As a hotel manager with years of experience on the floor, I’ve learned that the most memorable guest experiences don’t…
Mastering Guest Feedback: How Royal St Andrews blends AI with exceptional service
Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start.
What Google’s new AI tools mean for Hotel Marketing
Google has long made it clear that it doesn’t want to just help users search – it wants to help them find answers. Its latest round of updates in Search and Maps
