A sub-par commitment to cybersecurity mixed with a service-oriented mindset that places a premium on openness and sharing places the hospitality industry at particular risk. What steps should you take to stay protected?
Hospitality HR: challenges facing the new COVID-19 world
Here are insights from an Executive Roundtable for hotel chief human resources officers in the Asia Pacific region to discuss the current and potential future challenges they are facing in the new world of COVID-19. Government support, innovation and employee well-being are just some of what’s on their minds now.
What hotels can learn from Airbnb’s response to the COVID-19 crisis
The post-COVID travel industry will be unforgiving, yet also full of opportunities. If you can manage to understand your guests’ new expectations and adapt in consequence, you will be part of the hotels that define the industry of tomorrow.
Digital is the new normal and the future of hospitality
Traveller in the future will want to be connected, but they will not be looking for a handshake or another type of physical experience; their preferred connection is digital. Quick, smooth and done already.
What are ghost kitchens and why are they a threat to hotels?
Given the grand shift in eating habits that is currently happening, hotel guests may well prefer familiar ordering apps (Uber Eats, DoorDash, SkipTheDishes or others) for in-room meal delivery over a quick saunter downstairs to your restaurant.
How hotels will change post-pandemic
Stricter hygiene practices and altered servcies are just some of the ways hotels will oprate differently as a result of the Coronavirus.
Check-in and room service apps reassure guests: research
A new study finds that 62% of guests would prefer to check-in/out through a hotel app and 47% would be happy to order room service if they could do so via an app.
Hotel marketing strategies for Covid-19 business recovery
Though many hotels are undertaking cost rationalization to get ready for the after-effects of the Covid-19 lockdown, this is not the time for hoteliers to pause marketing which would end up severely impacting their recovery. Instead, every hotel chain or independent should devise their marketing strategy for two phases – during lock-down and post lock-down reopening.
The role of technology in managing operational complexities in the COVID-19 era
Operations teams are faced with a complex challenge as more is required from staff to meet the stricter new requirements, whilst costs must be cut wherever possible as hotels expect to run at lower than average occupancy levels for the near future.
Tactics to keep staycations coming
You will need strong programs in place to motivate leisure guests from the still-critical drive markets to continue to book with you through the coming months. Here are five ideas that are worthy of your consideration.
