Spas have been hit hard in 2020, and this will continue to be the case in 2021; bringing them in from the cold and offering a well focused service at your establishment will do a world of good for both the industry and your clients.
How hotel brands can show gratitude in a period of social distancing
You can still communicate with your clients to make sure they are still with you, especially, when the pandemic is finally over. Use these simple tips to show gratitude to your amazing customers.
Five-star service in a contactless world
In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
The yoga of revenue optimization and marketing collaboration
Here is a look at how the marketing team can truly help drive revenues with guidance from Revenue Management and a deep knowledge of the hotel’s booking and trends.
How hotels can leverage omnichannel marketing to improve footfall
Apart from improving footfall, gaining brand recognition, and increasing revenue, the omnichannel marketing experience stands to be the ideal way for hoteliers to address the challenges of the day and offer exceptional customer engagement.
4 lessons from key industries that survived the pandemic
We take a look at four important lessons hoteliers can take from industries that have survived and even expanded during COVID.
Hotel COVID-19 recovery: is it time to outsource Revenue Management?
Covid-19 has exposed weaknesses both in hotels managing Revenue Management internally as well as the traditional outsourcing model and Revenue Management software providers.
2021 Top hospitality industry trends
Shifted values in the aftermath of the pandemic and increased consumer awareness of all things sustainable and purposeful – has set new benchmarks for hospitality enterprises.
Travel photo-sharing isn’t a vanity project; it’s experience sharing
Social media and photo-sharing have greatly impacted the travel experience, and with the ongoing pandemic putting a halt to international tourism, the desire to share journeys with those restricted from travel will only be amplified.
Rule-based or an AI hotel chatbot? Here’s the difference
It’s important to understand what types of chatbots are out there and which one best suits your organization.
