The hospitality industry is facing a ‘perfect storm’ of the recruitment and staffing impacts of Brexit, at the same time that the number of students entering hospitality education and training is on the decline.
Google is now mobile-first: Is your hotel’s website?
Google is always at the forefront of trends and is now prioritising mobile-first websites in its indexing. Here’s how you can ensure your hotel’s website is mobile-optimised.
Finding a solution for a kitchen closure
You want to be prepared for any eventuality and the closure of a kitchen is definitely a crippling scenario that needs to be mapped out in advance.
How the income statement and the balance sheet are connected in your hotel
The first thing you need to know about reading a hotel financial statement is there are basically two different statements that you will want to get comfortable with.
How to correctly respond when a guest says “Thank You”
Responding to a customer’s “Thank you” with a casual, downplayed “No problem” or “Not a problem” misses the opportunity to acknowledge your skillfulness and selfless generosity–as part of a job well done–and to dignify the exchange with an elegant “You’re so welcome”.
Five strategies to improve your hotel marketing plan
Here is a list of five essential strategies to lay the foundations of a strong hotel marketing plan.
6 trends that could revolutionalise the hospitality industry
Hotels need to stay open to change and adopt new technologies that could fire their business path to profits. Here are some of the trends you might want to think about.
Peer-to-peer travel marketplaces – how hotels can take advantage
Hotels can greatly improve both customer satisfaction and their bottom line by helping cancelling guests resell their reservations.
Cashless travel is the future
As we move forward with technologies such as touch payments and payments via apps on our phones, let’s explore what this means for hoteliers and what we all need to do to make sure we can accommodate the future of travel.
7 important truths about guest messaging in hospitality
In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps like WhatsApp, Messenger and WeChat will soon be adopted at scale.
