As spa operators have had to make many adjustments to keep up with new regulations, it’s apparent that we may never enjoy some experiences as we once did. But that doesn’t mean that there won’t be a bright future – in fact, many spa owners are optimistic.
The path towards customer-centricity in hospitality
Often there is a glaze of cosmetic customer-focus towards guests, but many hotels are not really examining the question properly.
Trust and innovation key to hospitality industry strength post Covid-19
Here are some of the shifting travel trends to expect in the near future and, importantly, how hotels can be prepared for them.
Why post-Covid travel will bloom from travel debts
In order for your property or hotel brand to effectively capitalize upon this impending rush, you must first understand the reasons for travel debt so that you can pick away at one or a few of these niches.
Essential hotel marketing strategies that lead to more revenue
As challenging as running a hotel is, if you put in the effort and employ these strategies, you are sure to see some positive results.
How hotels can refocus on maintaining a clean and hygienic premises
Housekeeping should be at the top of your list to improve in these critical survival times.
How will hotels turn profitable again?
Hotels must utilise their human capital with far greater efficiency levels. Questions have to be asked, rules have to be rewritten and mindsets have to change. WIll we be thanking this crisis for bringing about the much-needed renaissance to the modus-operandi of the lodging industry?
What’s next for Revenue Management in a post-pandemic world? An insider’s perspective
To better understand the impact of COVID-19, we posed three questions to a series of Revenue Management experts in the field to pulse their sentiment. First up, Gabriela Cojocaru, the director of revenue and business strategy at Bürgenstock Hotels & Resort, lets us know her thoughts.
Have you taken your team’s temperature lately?
Here is a look at the dysfunctions that can cause a team to underperform and a questionnaire to effectively evaluate your team’s performance to ensure they function to the best of their abilities.
How businesses can put their customers at ease during Covid-19
Since most open businesses now require customers to wear a facemask – as well as all employees – it’s almost impossible for your customer to see your smile. But a smile can be “felt” through the words you say and how you say them.
