Upselling during the pre-arrival period pre-arrival period is a great way to drive revenue results. Here are three prompts that will inspire you.
How human touch in service encounters makes a winning customer experience strategy
When developing a customer experience strategy, how do we find a happy medium for this essential component of service culture in these Covid times?
Why employers should take note of the ‘Grey Tsunami’
Baby boomers bring enormous human capital along with a lifetime of career skills that can net great returns for your business.
How to promote empowerment in hospitality through servant leadership
Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority.
5 creative and critical thinking activities to help your team innovate
Whether you’re sharing a space or your essential resources work from home, here are some activities that will help you channel those creative and critical thinking skills into real insights, innovation and just plain better ways of doing things.
Meeting the lifespan trend with Blue Zone foods
Although Blue Zone foods are indeed mostly plant-based, there are other variations upon the broad progression towards vegetarian, flexitarian and vegan lifestyles that you can deploy to gain a marketing edge over your competitors.
The mobile guest journey in 5 steps – now is the time to implement contactless technology
With the inclusion of mobile technology, hotels can receive a sought-after, modern facelift across all aspects of the guest journey – from pre-arrival and on-property to post-stay. Modern travelers have shifted away from the traditional, legacy models toward a decided preference for the convenience and frictionless nature of the mobile experience.
Lockdown made me fat
I blame chefs! During the worst moments of lockdown, chefs proved to be eminently qualified to provide us with something to hold onto during this traumatic time and well, some of us ended up with a lot more to hold on to.
Email marketing: a little incentive goes a long way
By appropriately framing their price promotions and personalising their emails to suit travellers’ unique cultural backgrounds, hotels can regain a foothold in their weakened industry.
Hospitality recruitment: why a methodical system wins over gut instinct
Interviewers will inevitably make fewer mistakes when hiring if they consistently ask the same questions, ask good questions and rate each answer separately. Like any competency, the use of aids is not a sign of weakness but a way to overcome our weaknesses.
