To understand why content is a leading determinant for hotel selections in this post-pandemic environment, we look at how dramatically customer behavior and hotel operations have changed since March 2020, and then shed some light on the forces that will drive revenues from international arrivals in the next few business cycles.
Sophisticated shouldn’t mean complicated: The power of lean revenue management
There has been a significant shift to centralized revenue operations with many companies recognizing that revenue isn’t just an outcome but rather the result of a full business process where commercial teams work together.
4 effective hotel communication strategies in times of crisis
There are myriad ways of communicating with your guests—here are four of the best to use in times of crisis.
How hospitality is adapting to a contactless world
Touchless tech is here to stay, and we’ve already seen how it doesn’t need to be a barrier to good service — in fact, it can enrich a guest’s experience.
Is emotionally intelligent leadership a solution to your labor challenges?
Covid-19 provided hospitality employees with a new lens. They became creative. They became entrepreneurs. They sought out opportunities in different industries. Can emotionally intelligent leaders bring them back?
The future of hospitality sits at the intersection of wellness and travel
Prioritizing wellness has become incredibly important to most consumers after a year of wearing masks, social distancing, and lockdowns. That means when they start to hit the road again — even if it’s for their job — they’re going to look for ways to blend travel and wellness.
The power of specialisation in travel will drive recovery
Partners can improve their value proposition and solve customer challenges and pain points that can’t be addressed alone, here’s why.
A hotel owner’s guide to building maintenance
Hotel asset value is determined using multiple calculations, math problems, and sometimes magic tricks, but here are three critically important aspects of the physical plant that can make or break a hotel investment.
5 tips to outsmart competition in the post-COVID hotel market
As soon as borders start to reopen, most hotels’ marketing efforts will be in full swing and missing that recovery train will likely spell doom on unprepared establishments. By applying this advice, hotels ought to be able to enter the recovery market with confidence and start working towards sustainable success.
Making sense of your competitive landscape today
How do you benchmark against your competition when no one appears to be swimming in the same lane anymore?
