Partners can improve their value proposition and solve customer challenges and pain points that can’t be addressed alone, here’s why.
A hotel owner’s guide to building maintenance
Hotel asset value is determined using multiple calculations, math problems, and sometimes magic tricks, but here are three critically important aspects of the physical plant that can make or break a hotel investment.
5 tips to outsmart competition in the post-COVID hotel market
As soon as borders start to reopen, most hotels’ marketing efforts will be in full swing and missing that recovery train will likely spell doom on unprepared establishments. By applying this advice, hotels ought to be able to enter the recovery market with confidence and start working towards sustainable success.
Making sense of your competitive landscape today
How do you benchmark against your competition when no one appears to be swimming in the same lane anymore?
Three ways to start boosting your hotel’s incremental revenue today
Upselling during the pre-arrival period pre-arrival period is a great way to drive revenue results. Here are three prompts that will inspire you.
How human touch in service encounters makes a winning customer experience strategy
When developing a customer experience strategy, how do we find a happy medium for this essential component of service culture in these Covid times?
Why employers should take note of the ‘Grey Tsunami’
Baby boomers bring enormous human capital along with a lifetime of career skills that can net great returns for your business.
How to promote empowerment in hospitality through servant leadership
Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority.
5 creative and critical thinking activities to help your team innovate
Whether you’re sharing a space or your essential resources work from home, here are some activities that will help you channel those creative and critical thinking skills into real insights, innovation and just plain better ways of doing things.
Meeting the lifespan trend with Blue Zone foods
Although Blue Zone foods are indeed mostly plant-based, there are other variations upon the broad progression towards vegetarian, flexitarian and vegan lifestyles that you can deploy to gain a marketing edge over your competitors.
