Learn what opportunities this presents for hotels.
8 qualities of top performing hotel call center agents
Tips on how to pick a call center that’s right for your property.
Emerging revenue management KPIs you need to know
Given the largescale market disruption over the past two years, it is important that hotels set KPIs relative to competitor performance to measure their success relative to the market they operate within.
Bibliotherapy and a possible new feature for your hotel
While technology has a myriad of benefits for increasing revenues plus ramping up team productivity, sometimes a great hotel differentiator is a bit more ‘lo-fi’.
Quick wins to convert Black Friday bookings on your hotel’s website
Many travelers wait specifically for Black Friday to book their travel for the year, and most hotels cannot afford to miss out on this huge share of the business.
Money never looks after itself
Numbers are just like guest service and colleague engagement. They are never going to be perfect and they are not going away, and most importantly – they never look after themselves. That’s your job!
The lucrative type of hotel booking that is due for a comeback
From “secret menus” to “coupon codes” that unlock special savings, today everyone is looking for a deal; however, before the internet, you really did have to “know a guy, who knew a guy” to get deals at hotels.
Hotel Portfolio Optimization – The Case for Australia
Adding hotels with lower returns and higher risk to a portfolio may actually boost performance. By using Mean-Variance Optimization, investors can increase returns and reduce risk by either fine-tuning or repositioning their portfolios.
Benefits and difficulties of CSR management in travel and leisure companies
To understand how T&L firms approach CSR, we took the 260 largest listed travel and leisure companies and looked at the diffusion between 2009 and 2018 of certain management practices that focus on key social and environmental issues, and are important or “material” to the company performance.
