Social media is immediate, palpable, entertaining and a great way to showcase your property. The sooner you connect with people longing for a much-needed weekend getaway or extended vacation, the better.
Getting back the groups segment at the speed of tech
Hotels need business travelers to fill midweek inventory and they need those big room blocks from groups that come with BEOs or venue space rentals. But in the post-pandemic landscape, there are some stark differences from 2019.
Investors weigh up changing criteria for successful urban regeneration
Landlords and investors are taking a more holistic view of projects to deliver value.
6 tips to consider when redesigning your hospitality website
Your website needs to stay fresh, updated, and highlight relevant information regarding your brand. Here are tips to ensure you redesign your website the right way and make it appealing to your target online market.
The 6 quadrants of GO PAR
REVPAR has two components: occupancy and rate. GO PAR has six components – here are examples of each and how to calculate them.
6 main ethical concerns of service robots and human interaction
“Service Robots” come with a variety of ethical questions regarding their use. Research in this field can help to find the win-win balance where companies reduce their costs, adapt employee activities and give customers added value with the right use of robot technology.
The subtle evolution from bleisure to workations
Workations are leisure trips to which travellers decide to add a working component. Hotels need to start adapting their rate structures in order to appeal to this growing market segment.
Barbell distribution of hotel properties may be the future
Hospitality is increasingly moving towards a barbell distribution, with luxury and economy segmentation, and not much in the middle.
How will hospitality emerge from the pandemic?
“Welcome back to the new abnormal, how may I help you?” As hospitality emerges, with its lot of winners and losers, from the wreckage of the pandemic, a new industry is emerging where challenges and opportunities await the surviving players.
Money or miles for frequent flyers?
What is the best way to regain customer loyalty after a service failure? Anticipating customers’ reactions to being let down and handling a botched service properly can help customers feel valued and could even enhance their loyalty.
