Hospitality is increasingly moving towards a barbell distribution, with luxury and economy segmentation, and not much in the middle.
How will hospitality emerge from the pandemic?
“Welcome back to the new abnormal, how may I help you?” As hospitality emerges, with its lot of winners and losers, from the wreckage of the pandemic, a new industry is emerging where challenges and opportunities await the surviving players.
Money or miles for frequent flyers?
What is the best way to regain customer loyalty after a service failure? Anticipating customers’ reactions to being let down and handling a botched service properly can help customers feel valued and could even enhance their loyalty.
Data privacy matters in the hotel industry
Adopting the right approach to data privacy is vital for the hotel industry, where trust and loyalty are critical sources of repeat business and reputation-building.
The surprising way revenue management uses 2019 to forecast 2022 profits
No matter what 2022 holds, recent trends prove revenue management is a powerful business tool, and it gives hoteliers the power to manage cash flow despite a world of unknowns.
9 most in-demand soft skills for restaurant management jobs
Hard skills are specific teachable skills that can be proven through certifications, diplomas or degrees. Soft skills are based on emotional, social, and communication skills that cannot be measured and can be gained through experience.
Tourism’s digital transformation is our phoenix rising from the pandemic ashes
While there will never be anything to celebrate regarding the impact of COVID-19, the adaptation of technology has transformed almost overnight and with that brings incredible opportunity for our future.
4 types of hotel rates and how to use them
Rate plans help you maximize revenue during slower seasons, allow you to provide more pricing options for your guests, and keep your property competitive in your market.
Five tips for the summer after Covid
Now is the time to re-examine your core strategies and take a hard look at your plans for the long-term, as real recovery is coming, and those who prepare will reap the appropriate rewards.
10 direct channel KPIs every hotelier needs to know
Direct bookings are essential for hotel brands to be successful, yet performance management of this channel is sometimes insufficient. Data analytics can help you better understand your direct channel performance, but the true value comes from being able to compare your brand to the market to identify opportunities for growth.
