Meetings, incentives, conferencing and exhibitions (MICE) tourism was one of the first types of tourism to be impacted by the global spread of COVID-19 and it could be one of the last to fully return as international business arrivals are projected to fall by 35.3% in 2020.
Humanising hotel brands during COVID-19 could encourage tourists to return
Hotels should build an emotional attachment with tourists when communicating during crises such as the COVID-19 pandemic if they are to encourage them to return, according to new research.
Cleanliness and communication continue to drive hotel guest satisfaction
Study finds meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction.
Tourism sector to continue taking action on plastic pollution
A new set of Recommendations published today outline how the global tourism sector can continue in its fight against plastic pollution while effectively facing the public health and hygiene challenges of the COVID-19 pandemic.
Hotel Industry lays out priorities for next steps in COVID relief
Hotels still below 50% of pre-COVID staffing levels; industry calls for increased liquidity measures & targeted tax provisions.
US hotel performance for June 2020
U.S. hotel occupancy fell 42.5% to 42.2% in June, ADR declined 31.5% to $92.15 and RevPAR declined 60.6% to $38.88, according to monthly data from STR.
Rethinking customer journey in the post-pandemic business recovery
Recent HSMAI Region Europe webinar revealed membership research about new working processes and offered valuable insights on how to navigate the challenges and capitalise on opportunities.
Long haul travel preparations should be considered for eager UK millennials
UK millennials are the most likely to book an international trip in 2020 – with 49% agreeing* that they would rebook in a survey by GlobalData.
Travel industry outlines relief needs as reopenings falter
Amid a new round of coronavirus-related economic closures and fresh data that Americans are as wary as ever of traveling, the devastated U.S. travel industry on Friday submitted to Congress and the administration its policy requests for the next coronavirus relief package.
U.S. hotel transactions down 74% due to COVID-19
Looking ahead, we expect transaction activity to eventually pick up, while pricing will continue to decline later in the year, as investors look to acquire distressed assets at a discount.
