Insights

How to make your guest feel unwelcome

Making someone feel welcome when they arrive is something absolutely fundamental that every hotel staff member should know all about and execute with ease, right? Yet so many people get it so horribly wrong.

Insights

Cashless travel is the future

As we move forward with technologies such as touch payments and payments via apps on our phones, let’s explore what this means for hoteliers and what we all need to do to make sure we can accommodate the future of travel.

Cashless society