Let’s take a closer look at the different distribution channels and examine recommendations to avoid rate disparity.
The future is all about personalization and engagement; it is about bridging the gaps between apps, customers, hotels and restaurants.
AI is able to handle as many as 65% of customer requests, so hospitality companies are using it to automate many aspects of booking, recommendations and customer service.
Without data mining, valuable insights about customers’ characteristics and purchase patterns may remain largely untapped. Success or failure often depends not only on how well you are able to collect data but also on how well you are able to convert it into knowledge that will help you better manage your business.