Matthieu Mauguin, Author at Insights
Insights

4 myths about the state of OTAs post-COVID-19

By drastically disrupting the state of the online travel market, the COVID-19 outbreak has given hotels a unique opportunity to take back control over their acquisition channels. Here we debunk four misguided statements regarding the state of OTAs in a post-COVID-19 travel market, from their cost, to their place in hotels’ channel mix, and more.  

OTAs post Covid
Insights

Reviving the industry of emotions

Here’s look at how hoteliers can leverage emotions in a post-COVID hospitality world (and why they must). Read on for strategies to revive emotions throughout the hotel experience, both on and off-site, including checklists of concrete actions your hotel can take to improve its range of services.

emotins
Insights

The great hospitality reset

We analyze how COVID-19 casted doubt on many of the agreed-upon principles in the travel industry. In this new, uncharted territory, we will explore reflection paths that pave the way to success.

The great hospitality reset
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