In the dynamic hospitality industry, where guest satisfaction reigns supreme, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey by the American Hotel & Lodging Association (AHLA), a staggering 67% of hotels are grappling with staffing shortages. This scarcity of personnel is not merely an inconvenience; it is a significant impediment to the industry’s seamless operation.
Stay firmly ahead of guests’ wants and needs
A solution to help secure lifelong returning hotel guests.
Does AI have a place in the travel industry?
Why AI Technology has Failed the Hospitality Industry – Thus Far.
8 qualities of top performing hotel call center agents
Tips on how to pick a call center that’s right for your property.
Top 5 big ideas for your hotel revenue management strategies
As we continue to move through the recovery period, we must approach new opportunities with an open mind and be willing to pivot as the industry and travelers continue to change. Here are ways to stimulate revenue in a changing travel landscape.
The future of revenue management is now
We’re now in a world where revenue optimization, marketing, distribution, and digital teams must work under one umbrella for all revenues.
The new wave of brand loyalty
The next 12 months of recovery will be vital for hoteliers to help travelers embrace the lost art of direct communication and re-establish booking directly as the travel norm going forward.
Your hotel guests – your focus
Outsource your reservation department to better serve your boutique hotel guests.
OTAs are marketing directly to your guests – and why you should too
In the battle to convert guest loyalty and guest data ownership from an OTA to your hotel, there are two important contact points that must be monitored and measured.
