Is the future of hospitality to have robots instead of people welcoming guests? Maybe, maybe not. But the truth is that as the times move, the demands of modern travellers continue to increase as well, and hotels start to recognize the growing need to streamline processes to maximise efficiency.
Stop getting ignored! How can hotels do email marketing effectively in 2024?
Email marketing is changing! This means today it is easier to be ignored by guests.
How to effectively reach tech-savvy travellers
In the modern world we live in, where everyone is connected through the power of technology, a new breed of travellers has grown significantly: the tech-savvy ones.
Guest satisfaction: 6 tactics to increase it in your property
Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they’re met with disappointment.
Guest Journey Strategy: How to optimise efforts and maximise revenue
Guest journeys not only should be smooth and friction-free for every guest but also help hotels drive real results without compromising all your staff’s time. However, often hoteliers face the challenge of mixing these two approaches.
Fixing your guest communication: How to effectively reach your guests
As hoteliers, effective communication with guests is paramount to delivering a great guest experience. Effective communication involves different things, but we can split it into two main areas: what are you saying and how you are saying it.
How to be guest-centric: Redefining Hospitality with Data-Driven Strategies
Let’s delve into the transformative power of data-driven strategies to upgrade the hospitality experience and redefine the guest journey.
Customer-obsessed: Why should your hotel embrace this trend?
“Putting the customer first” is one expression that has been around hospitality for a long time. However, now we enter an era of being “customer-obsessed”. This has become more than a trend and has turned into a key mindset that hoteliers must not be unaware of.
Five tactics for better guest communication
Providing quick answers and motivating engagement is key to improve your communication with guests, enhancing guest experience and build guest loyalty.
How to Build Your Hotel Tech Stack 7 things to consider
The hospitality industry, like many others, has experienced big changes because of technology. Technological development has forever altered the landscape
