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John Smallwood
President

About John Smallwood:

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

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ARTICLES

The Essex Resort and Spa Travel Outlook

The Essex Resort and Spa partners with Travel Outlook

The Essex Resort and Spa partners with Travel Outlook, The Premier Hotel Call Center, to offer Its guests genuine hospitality and a friendly, helpful voice.
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Hospitality AI

Using artificial intelligence to positively impact your hotel

How hospitality-specific AI is changing how we do business.
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AI hotel agent

Increase reservations and lower labor cost by harnessing cutting-edge AI technology

How artificial intelligence is changing the hospitality industry.
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Interactive Voice Response

Cut labor expenses without sacrificing service

How Annette, The Virtual Hotel Agent™ goes above and beyond IVR (Interactive Voice Response) systems.
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