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John Smallwood
President

About John Smallwood:

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

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ARTICLES

Before the Cape Cod Getaway Begins, Ocean Edge and Travel Outlook Make the First Conversation Count

There is no single way to experience Ocean Edge Resort & Golf Club. Set across 429 acres in historic Brewster, the celebrated Cape Cod destination offers
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Before the Cape Cod Getaway Begins, Ocean Edge Makes the First Conversation Count

There is no single way to experience Ocean Edge Resort & Golf Club. Set across 429 acres in historic Brewster, the celebrated Cape Cod destination offers a remarkable collection
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Grand Casino Mille Lacs and Grand Casino Hinckley select Travel Outlook to elevate guest service and drive revenue growth

Travel Outlook, the premier hotel call center™, announced that Grand Casino Mille Lacs and Grand Casino Hinckley, owned by the Mille Lacs Band of Ojibwe has partnered
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Travel Outlook: What Hotel Leaders should expect from a premier hotel call

Not all hotel call centers are created equal. While technology and staffing matter, the most successful reservation partners distinguish themselves
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