This week at HITEC, Silverware will showcase its commitment to innovation with the debut of Silverware Pay, an embedded payment-processing solution that’s deeply integrated into the company’s point-of-sale ecosystem. Silverware Pay enables food-and-beverage staff to manage the entire guest experience from a single handheld device regardless of on-property location or chip-reader type.
Silverware Pay will be on display June 25 to 27 at the Charlotte (N.C.) Convention Center in Booth 626.
“Hoteliers have been asking us for an embedded payment solution for some time, and we cannot wait to reveal what we have developed,” said Michael Thalassinos, Silverware Senior Vice President of Enterprise Sales. “With Silverware Pay, operators can choose from multiple Android devices and support functionality – such as mobile ordering, pay-at-table, incremental authorization, and more – all with industry-leading store-and-forward technology for off-line safekeeping.”
Silverware Pay provides an ideal solution for hospitality businesses ranging from stand-alone restaurants (whether full-service or counter service) to properties featuring multiple dining and retail concepts all with unique chip readers within a larger environment. Scalability allows the application to grow with client enterprises.
“From poolside to terraces, golf courses, and other environments where mobility is a priority, F&B staff can leverage our handheld devices to place orders, print checks, accept payment, post to rooms, and manage the entire guest experience from that single handheld device,” Thalassinos said. “Similarly, accepting credit-card payments directly within our POS expedites check-in and checkout, boosting guest satisfaction and loyalty.”
Unlike systems with separate ordering tablets and credit-card readers, Silverware Pay fuels productivity, efficiency, and cost savings. Consolidating payment processing within the POS reduces the need for manual reconciliation and administration. Real-time transaction data and reports support informed decision-making with insights into revenue streams and financial performance as they’re happening.
“From a security perspective,” Thalassinos said, “you’re not managing two devices. Instead, you’re able to handle everything from one device rather than having to go back and forth between devices.” Moreover, Silverware Pay uses state-of-the-art encryption and tokenization technologies to protect payment data and guard against fraud.
Silverware’s end-to-end solution replaces older POS equipment seamlessly. “And there’s not much change or training needed for an operator to deploy the technology,” he said. “Once live, onboarding new seasonal staff, for example, will take half the time that it has traditionally taken with other point-of-sale solutions.”
Enterprise-wide, Silverware continues to prioritize its connection with clients. “We truly share the same common goal, which is to elevate the guest experience,” said Thalassinos. “Together we are invested in the success of the operation, and our primary focus is the guest. That means we are very hands-on with how we implement, deploy, train, and support.”
Silverware offers 24-7 support worldwide. “We do not close,” he said. “Clients call us directly, and we answer the phone live, even after hours. Clients are not asked to open a ticket, fill out a form, or chat with a bot first. They’re getting directly to our support team.” In fact, the company answers more than 92% of inbound calls immediately. In the rare instances where clients must wait, it’s only for two minutes on average.
Just as Silverware Pay resides within the Silverware ecosystem, the company considers itself an integral element of clients’ operations. “We are actually in the hospitality industry,” Thalassinos said. “So, we’re much more than a tech company – we’re a partner in providing a guest experience using the Silverware ecosystem.”
Additional innovations on display at the Silverware booth include:
- Admin Center – This revamped restaurant management tool enables users to manage menu offerings, dynamic pricing, and more. Cloud-based and mobile-friendly, Admin Center supports full system audits and robust permission sets.
- Order Notification – SMS integration with Twilio allows guests to place orders with a staff member or through their own mobile devices and receive text messages when orders are ready.
- Announcer Kitchen Management System – Full-service restaurant-focused kitchen display technology helps operators manage individual seat preferences, dietary restrictions, and allergies, with visibility of all courses ordered by each guest.
