By Kerry Chew: It is important to stay calm, be professional and take some specific steps into account when responding to both positive and negative online reviews.
Martin Pollock new Executive Chef and F&B Director at Sanderling Resort
Prior to joining the Sanderling team, Pollock was with The Renaissance Battle House Hotel and Spa in Mobile, Alabama, where he was Executive Sous Chef and Executive Chef across seven years.
Nicolas Reschke new Group Director of Business Development at SALA Hospitality
Rescheke most recently spent two years as Group Director of Sales and Marketing of the Sutera Harbour Resort in Malaysia overlooking a portfolio of two luxury hotels, a marina and country club as well as a 27 hole golf course.
Guillaume Marly joins ME London hotel on The Strand as General Manager
Marly has held senior positions at The Ritz, The Connaught, Claridges, The Jumeirah Carlton Tower and The Dorchester. His most recent position was Managing Director of André Balazs Hotels where he oversaw the launch of Chiltern Firehouse.
Tony Dixon joins Four Seasons Washington, DC as Director of Events
Dixon spent 13 years at several Ritz-Carlton properties and most recently worked as the Director of Banquets at Fairmont Scottsdale Princess.
Bradley D. Doell joins Turtle Bay Resort as Director of Sales & Marketing
Doell was most recently director of sales & marketing for the Hilton Orange County in Costa Mesa, California. He has also served in this capacity in Hawaii at Moana Surfrider and the Sheraton Kona Resort & Spa.
Jon Lucas, new EVP of Hotel & Casino Operations for Hard Rock
Lucas originally joined Hard Rock in 2013 as the president of the Hard Rock Rocksino in Northfield Park, where he managed everything from site design and construction to the hiring and onboarding of key executives.
Hyatt Place Gurgaon/Udyog Vihar introduces 24/7 F&B options
From its 24/7 Gallery Market to its Coffee to Cocktails Bar, guests will never have to settle for anything less than a freshly made meal or beverage.
5 sustainable design ideas to take your hotel into the future
Sustainability is now the new norm, so hotel operators must then take extra measures to delight their customers with their sustainable efforts.
University of Derby Online Learning offers flexible study options
UDOL recently gained accreditation from the Institute of Hospitality, making it currently the only provider of online higher education to have institute accredited programmes.
