RoomRaccoon, a leading hotel management software company, has announced Kristine Kruger as Customer Training Specialist. She will be responsible for enhancing the company’s customer training program and ensuring that every property that uses RoomRaccoon can thrive and exceed its business goals.
Jono Hotels welcome Savvy European Travellers
Jono Hotels (‘Jono’), Thailand’s newest innovative hotel group dedicated to a new generation of digital nomads, invites savvy European explorers to rediscover ‘The Land of Smiles in 2023. Jono’s unique positioning as a fun, happy-go-lucky brand lets every guest squeeze the utmost out of their travels and uncover the heart and soul of their chosen destination.
Waldorf Astoria Cancun welcomes guests to the Yucatan Peninsula
Hilton announced today the highly anticipated opening of Waldorf Astoria Cancun, the 173-room luxury resort set among the verdant mangroves of the Yucatan Peninsula, offering panoramic ocean views, world-class dining, and destination-worthy wellness offerings. The opening of Waldorf Astoria Cancun marks the 200th hotel in the Caribbean and Latin America for Hilton, as well as the first Waldorf Astoria hotel in the Mexican Caribbean and second in the country.
Win your guests’ hearts with one word
Don’t overlook this simple and important phrase for you to train your staff in its effective use.
The subtle and overlooked benefits of Welcome baskets
Free in-room welcome baskets go a long way to build rapport with guests. They are quite cost effective, and work like a charm due to the principle of decision fatigue.