ÒTransform our world with education: Cooperation, Education and DevelopmentÓ
What keeps hoteliers awake at night?
Staffing, recruitment, retention, skills, professionalism and experience are the most important key issues hotel general managers are wrestling with.
Build a revenue culture and align departmental goals to gain competitive advantage
Work flow, communication, staff happiness, and your bottom line results, will all be positively impacted by a well-aligned and understood revenue management culture.
Top three reasons a successful front office upgrade program falls apart
Even the most successful front office Upgrade Programs can suffer setbacks. Here’s what you can do to get them back on track.
Training benefits the bottom line as well as staff skills set
Hospitality businesses across the world must recognise the need to train their staff to enable them to offer a superior service to their customers and, fundamentally, increase sales and profit for the business.
How employee turnover may be affecting your profits and what to do about it
Training costs, onboarding a new employee and getting them up to speed costs about $1,200 per employee, according to a study by ADP. So it’s no surprise hoteliers want to do as much as possible to keep their good employees happy and on the payroll.
IHG Future Leaders Program to include two weeks of volunteer work
IHG is one of the first hospitality companies to include a CSR immersion project that requires graduates to fundraise money to go do volunteer work abroad in their graduate programme.
How to keep hospitality staff happy
Happy hospitality staff will increase your hotel’s overall productivity and boost your bottom line, so taking these steps to keep them enjoying their job will pay off.
Lael Garner-Weadock named Director of Training & Development for Marcus Hotels & Resorts
Garner-Weadock will be responsible for the assessment and creation of a training curriculum at both the corporate and property levels, in addition to providing support and guidance as it relates to best practices, systems and resources for associate development.
Best Western and University of Phoenix partner to provide education and tuition reductions for hotel employees
University of Phoenix has been named a preferred education supplier for Best Western and is designing customized hospitality certificates with course sequences that reflect the hotel chain’s needs.
